Frequently Asked Questions
Ballet Trauma Club is a funny ballet merch brand started by a dancer, choreographer, and educator with over a decade in the professional world. We are based in Fremont, California.
It began with one design that made friends laugh and turned into t-shirts, stickers, and totes that say what most of us are thinking but don’t always say out loud.
We care deeply about mental health in dance, but we’re not a therapy service. We’re an AAPI- and female-owned brand making things that speak to the burnout, the baggage, and the oddly specific ballet humor that brings us together.
More about us here!
Everything here is designed by a dancer with over ten years in the professional world. Someone who knows the culture, the burnout, and the inside jokes because they’ve lived it.
We use made-to-order printing on high-quality apparel like Bella+Canvas and Gildan, so you get something that feels good and lasts.
We’re a small AAPI and female-owned business that cares about sustainability, ethical production, and creating merch that doesn’t feel performative.
Every purchase helps Ballet Trauma Club grow and keep making what dancers actually want to wear.
Fulfillment times depend on the shipping option you choose:
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Free Shipping / Flat Rate Shipping: 3–5 business days to fulfill, then 3–7 business days for delivery.
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USPS Priority Mail / UPS 2nd Day Air / UPS Next Day Air Saver: 1–3 business days to fulfill, then 1–3 business days for delivery (depending on the service).
Please note: during peak seasons (including the holidays), carriers may experience delays that are outside of our control.
Once your order ships, you’ll receive a tracking number by email so you can follow your package every step of the way.
We currently ship only within the U.S. but hope to expand internationally soon.
👉 For full details, please visit our Shipping Policy page.
We print on trusted brands like Bella+Canvas and Gildan because they hold up, feel good, and fit well. All of our designs are hand printed in-house.
Our apparel uses ethically grown U.S. cotton certified by the U.S. Cotton Trust Protocol and Oeko-Tex. It’s produced in facilities that meet high standards for sustainability and fair labor, including Platinum WRAP and Fair Labor Association certifications.
We care about what you’re wearing — not just what it says, but where it comes from.
Our merch holds up well but it’ll last even longer with a little care.
Turn it inside out before washing. Use cold water, wash with like colors, and tumble dry low.
Avoid ironing directly on the design unless you’re going for a crunchy look.
More information on garment care can be found here!
Yes. We offer digital e-gift cards in $25, $50, and $100 amounts. They are delivered instantly by email with your message, the gift card code, and instructions on how to redeem. Gift cards do not expire and are final sale.
Discount codes cannot be used on gift card purchases, and gift cards also do not count toward the free shipping threshold.
However, you may use a discount code when redeeming the e-gift card on a purchase through the site.
Enter the gift card code at checkout. Any unused balance stays on the card for future orders, and you can combine it with eligible discount codes.
Ballet Trauma Club e-gift cards are final sale and non-refundable. Once a gift card is purchased, it cannot be canceled, returned, exchanged, or redeemed for cash (unless required by law). Because gift cards are delivered digitally and can be used immediately, all sales are considered final.
If you need help with a gift card that hasn’t arrived, please reach out to us at hello@ballettraumaclub.com and we’ll be happy to assist.
All Ballet Trauma Club orders — including Asia Pre-Orders — are processed in USD. Your bank or credit card may apply a currency conversion fee if you’re purchasing from outside the United States.
We accept all major credit cards, PayPal, and other secure payment methods at checkout. If you have a digital gift card, you may redeem is at checkout.
Every transaction is encrypted and processed through trusted payment gateways, so your info stays safe and protected.
If something arrives damaged or defective, email us within 7 days of receiving your order. We’ll help with a replacement or refund.
We ask that you cover return shipping and send it using a trackable method. Just forward the tracking info to hello@ballettraumaclub.com so we can keep an eye on it.
Refunds are processed within 5 to 7 business days once the return is approved. There’s a 15% restocking fee per item, or 25% for seasonal and exclusive pieces.
Need to cancel or make a change? You’ve got 24 hours after placing your order to do so.
👉 See our Return and Refund Policy page for more details.
All of our designs are original and created specifically for Ballet Trauma Club. They’re part of what makes this brand what it is, and they’re protected under intellectual property laws.
That means they can’t be reused, altered, or repurposed without permission.
That said, we love seeing how you wear and share our merch. Feel free to tag us on Instagram, Facebook, or TikTok @ballettraumaclub.
Ballet Trauma Club is online only. It keeps things simple and lets us offer better pricing and more frequent promotions.
We don’t have a retail storefront, but we’re always open to partnering with physical dance stores and pop-up events.
If you’re interested in carrying Ballet Trauma Club at your shop, studio, or event, email us at hello@ballettraumaclub.com. We offer wholesale pricing and would love to connect.
Yes, we offer wholesale pricing on select Ballet Trauma Club products.
If you’re a dance store, studio, or planning a pop-up, we’d love to hear from you.
Email hello@ballettraumaclub.com for more details and pricing.
Yes! We love partnering with creators, dancers, and brands who align with Ballet Trauma Club’s values. If you’re interested in collaborating—whether through content, cross promotion, or something entirely new—check out the BTC Creator Collective or reach out through our Contact page. We’re always open to ideas that feel authentic, creative, and community driven.
The best way to reach us is by email.
Send any questions or issues to hello@ballettraumaclub.com and we’ll get back to you as soon as we can.
