Return and Refund Policy
Effective May 19 2025, we’ve updated our return policy to better serve our customers and help ensure a sustainable shopping experience.
This Return & Refund Policy explains how Ballet Trauma Club handles returns, restocking fees, and refund eligibility for dance apparel. Please read before submitting a request.
We accept returns within 7 days of delivery. To be eligible, your item must be unworn, unused, and in its original condition. Items marked as “final sale” are not eligible for return.
You can cancel your order within 24 hours of purchase for a full refund. After 24 hours, cancellations may not be possible if production has already begun.
Once your item is in production or has shipped, we’re unable to cancel the order.
Yes — you may return an item within 7 days of delivery, as long as it’s unwashed, unworn, and in original condition. To begin, contact us to request a Return Authorization Form and detailed return instructions.
We do not offer direct exchanges. If you’d like a different size or item, we recommend returning the original (if eligible) and placing a new order.
Please note: All sticker purchases are final sale and not eligible for return.
If your order arrives damaged or defective, contact us within 7 days of delivery. Please include your order number and clear photos of the issue.
We’ll review the evidence and let you know if your item qualifies for a refund or replacement. We’ve got your back! Just keep the packaging until we resolve it.
If you receive the wrong item, please contact us within 7 days of receipt. Provide details and photos of the incorrect item. We will send you the correct item at no additional cost.
To start a return, email us within 7 days of delivery to request a Return Authorization Form. Items must be unworn, unwashed, and in original condition. A 15–25% restocking fee applies to most returns, depending on the item.
Returns without an authorization form will not be accepted. You are responsible for return shipping.
If your item is damaged or defective, restocking fees will not apply, and we’ll cover return shipping.
Once we receive and inspect your return, approved refunds are issued to your original payment method within 3–5 business days.
To start a refund, contact us within 7 days of receiving your item. You’ll need a return slip—returns without it won’t be processed. A 15-25% restocking fee applies to each product, and return shipping is your responsibility. Once we receive and inspect the item, refunds within 5 to 7 business days once the return is approved
For our regular items, the 15% restocking fee helps cover the costs associated with processing returns, including handling, inspection, and repackaging. This fee allows us to maintain fair pricing and continue offering high-quality products.
Seasonal colors, collections, and limited-edition items are produced in small batches within a limited time window. Therefore, a 25% restocking fee applies to returns of these items.
Final sale items cannot be returned or exchanged.
If you have any questions about sizing or materials before placing an order, feel free to reach out—we’re happy to help!
No, shipping costs are not refundable.
If you have any questions about our return and refund policy, please email us at hello@ballettraumaclub.com
