Store Policy
Processing Time: Orders are processed within 3-5 business days, including preparation, printing, quality check, and packaging.
Fulfillment Time: After processing, orders are fulfilled and shipped. This is the time it takes for your order to reach the shipping carrier.
High Volume Periods: Processing and fulfillment may be extended during peak seasons. Significant delays will be communicated to customers.
Cancellation Policy: Orders can be canceled within 24 hours of placement. After this period, orders enter production and cannot be canceled. They will need to be processed as a return.
Modification Policy: Modifications to orders can only be made within 24 hours of placement. After this period, orders are sent for production and cannot be modified. Modifications are subject to approval and may not always be possible.
Finality of Orders: Once an order enters production, cancellations or modifications are not accepted. Ensure all details, including size, color, and shipping address, are correct at the time of ordering.
Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping rates:
1. $1-$54.99: $8 flat-rate shipping within the United States
2. $50 and above: Free ground shipping within the United States
For Hawaii, Alaska, Puerto Rico, and other US minor outlying states, the rules are as follows:
1. $1-$74.99: $15 flat-rate shipping
2. $75 and above: Free ground shipping
Express Shipping: For 2-day, next day, or overnight options, please email us.
Delivery Estimates: Standard ground shipping typically takes 7-10 business days. We currently ship only within the U.S., with potential international shipping in the future.
Shipping Notifications: Receive a confirmation email with tracking information once your order ships.
Multiple Packages: Orders may be shipped in multiple packages, with separate confirmation emails for each.
Incorrect Addresses: Customers are responsible for providing accurate addresses. Orders shipped to incorrect addresses due to customer error are not eligible for refunds or replacements.
More information can be found on our Shipping Policy page.
Defective or Damaged Items: Contact us within 7 days with photos of defects or damage. We’ll review the evidence and decide if a refund or replacement is warranted.
Refund Process: Include the completed return slip in your return shipment. Use a trackable shipping service and forward the tracking number to hello@ballettraumaclub.com. Refunds, minus a 15% restocking fee per item, are processed within 5-7 business days. Refunds may take longer to appear in your account depending on your bank or credit card issuer. Confirmation emails will be sent for refunds and replacements.
More information can be found on our Return and Refund Policy page.
Accepted Payments: We accept the following payment methods:
– Major credit cards: Visa, MasterCard, American Express, Discover
– PayPal
Payment Terms: Payment is required at the time of order. Orders will not be processed until payment has been successfully received.
Currency: All prices are listed in US dollars (USD).
Sales Tax: Sales tax will be charged based on the shipping address provided by the customer. The applicable sales tax rate will be displayed at checkout.
Customer Information: We respect your privacy and are committed to protecting your personal information. Any data collected during the ordering process is used solely for order fulfillment and communication purposes.
Third-Party Services: We do not sell or share your information with third parties, except as necessary to process your order (e.g., shipping carriers).
Additional information about privacy practices can be accessed via the provided link.
For any questions, concerns, or assistance with your order, please contact our customer service team at hello@ballettraumaclub.com. We aim to respond to all inquiries within 48 hours.
Ownership: All designs, artwork, and content featured on our products are the intellectual property of our company.
Unauthorized Use: Unauthorized reproduction, distribution, or use of our designs, artwork, or content is strictly prohibited. This includes but is not limited to copying, modifying, or selling our designs for commercial purposes without our explicit permission.
Copyright: All designs, artwork, and content are protected by United States copyright laws. This protection extends to all original works of authorship fixed in any tangible medium of expression, including but not limited to drawings, illustrations, text, and digital files. Any unauthorized use, reproduction, or distribution of our copyrighted materials is prohibited and may result in legal action.
Use of Designs: Customers who purchase products with our designs are granted a limited license to use the products for personal use only. The reproduction, distribution, or commercial use of our designs without our permission is strictly prohibited.
Acceptance of Terms: By placing an order on our website, you agree to our store policies and terms and conditions. We reserve the right to update or modify these policies at any time without prior notice.
More information can be found on our Terms and Conditions page.
Product Use: We are not responsible for any injuries, damages, or losses resulting from the use of our products.
External Links: Our website may contain links to external sites that are not operated by us. We have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.
Service Interruptions: We strive to maintain uninterrupted access to our website and services, but we cannot guarantee uninterrupted or error-free operation. We are not liable for any damages or losses resulting from interruptions, errors, or technical issues.
More information can be found on our Terms and Conditions page.
